Customer safety is at the heart of DECATHLON's concerns. As part of our quality and safety initiatives, we have decided to recall the product below.
We ask that you no longer use this product and follow the instructions below :
You purchased the product Baby hammock buoy between 02/01/2023 and 06/23/2023.
Why is this product recalled?
We have identified an overturning risk of the user.
In case of reversing there is a drowning risk because the child is tied by the buoy and his head could remain underwater without any possibility of finding back the right position.
Even if the use of our buoy must be under parent’s supervision, we don’t want to take any risk with children's safety, that is why, by way of precaution, we recall all products involved.
We invite you to go to the reception of your nearest DECATHLON store.
Your product will be refunded to you.
Our customer relations center is at your disposal to answer all your questions. If any queations, please contact us by email [email protected] or by phone +37125783960
DECATHLON thanks you for your understanding and apologizes for any inconvenience caused.
If you bought a TUBIK ABS SIMOND - BELAY DEVICE, between the 1st of August 2023 and the 29th of September of 2023, you are concerned by this information.
Article code : 2940026
Model : 8555440
Don’t use this product before having it controlled following the procedure below.
As part of our quality processes, we have noticed that the riveting of the metal plates might be incomplete. The belay system may no longer fully fulfill its braking role if the climber falls.
As a precaution, we would ask you to verify your device before any new use :
Verify that the rivets are flatten on both sides :
- if yes, everything is ok, you can still use it.
- if not, or any doubt, we ask you to stop using it and contact the customer relation centre [email protected]
Thank you for your understanding.
We do apologize for any inconvenience caused.
Display until the 29th of March 2024
Décathlon SE, Société Européenne au capital de 10 450 000 euros – 4 bd de Mons BP 299 – 59665 Villeneuve d’Ascq Cedex
RCS Lille Métropole 306 138 900