All Decathlon products have a 2 year warranty from the moment of purchase. Decathlon Lietuva UAB Latvijas filiāle specialists will evaluate the possible defects of the product.
Used items, even lightly soiled items or items damaged due to improper handling/use, may not be accepted for return.
The consumer is not responsible for damaged packaging only if it cannot be opened without damaging the packaging, such as elastic ties.
When returning "Second life" products, it will be evaluated whether the specific product has additional damages, apart from those defined at the time of sale.
If the product is defective, the responsible department will evaluate the condition of the product.
If a defective product is returned after the end of the 30-day return period (without presenting the customer card), you will be offered the option of exchanging the product or a full refund,
If the defective product is returned within 30 days from the moment of purchase (without presenting the customer's card), you have the right to receive a full refund of the amount paid or exchange the product by presenting a document supporting the purchase - a receipt.
If you have made a purchase by presenting the customer card of DecathlonDecathlon Lietuva UAB Latvijas filiāle and the defective product is returned after the end of the 365-day return period, you have the right to receive a full refund of the amount paid or exchange the product by presenting a document supporting the purchase - a receipt.
If you have made a purchase by presenting the customer card of Decathlon Decathlon Lietuva UAB Latvijas filiāle and the defective product is returned within 365 days from the moment of purchase, you have the right to receive a full refund of the amount paid or exchange the product by presenting a document supporting the purchase - a receipt.
If the Decathlon Lietuva UAB Latvijas filiāle customer card is presented at the time of purchase, electronic copies will be automatically created for the purchase receipt, which can be viewed in your customer account on the Decathlon Lietuva UAB Latvijas filiāle website.
IN WHICH CASES THE WARRANTY DOES NOT APPLY
Decathlon Lietuva UAB Latvijas filiāle cannot provide returns for goods that have been intentionally damaged or misused. If the product is out of warranty, unfortunately Decathlon Lietuva UAB Latvijas filiāle will not be able to offer an exchange or refund for the damaged item.
The warranty does not cover damage to the product as a result of accidental impact, negligence - use and maintenance not carried out in accordance with the supplier's regulations. The warranty does not cover damage caused by third parties or damage caused by willful violation of regulations, installation or maintenance. The warranty does not cover wear and tear of the product, as well as products that have been repaired without following the manufacturer's instructions. The warranty does not cover defects caused by improper installation, use or maintenance, as well as repairs carried out by you or third parties other than Decathlon Lietuva UAB Latvijas filiāle authorized technicians. Decathlon Lietuva UAB Latvijas filiāle warranty covers original parts only. Damage caused by fire, lightning, storm, vandalism or unsafe transportation is not covered.
If the product is returned without a valid reason arising from the above circumstances, Decathlon Lietuva UAB Latvijas filiāle reserve the right to reject the customer's request and return the product to the customer at this expense.
A distance contract is an agreement for the purchase of a product or the provision of a service concluded in absentia using means of distance communication.
Subsection 1 of Article 10 of the Law on the Protection of Consumer Rights (LPCR) provides that:
A distance contract is an agreement between a consumer and a seller or a service provider, which they have concluded without being in the same place at the same time, but using one or more means of distance communication, as well as organized goods, digital content or digital services, until the conclusion of the contract and at the time of conclusion of the contract sales or service provision scheme.
Means of distance communication include telephone, web, e-mail, television, catalog, advertisements published in the press, to which an order coupon is attached, and other means of sending and transmitting information at a distance.
The distance contract provides for the following right of withdrawal for Consumers:
● the right to cancel an online store order within 14 days from the moment of delivery/receipt;
● the right to check the characteristics of the product to the extent that it would be possible to do it in a regular store or while in the store/making a purchase on the spot.
Placing an order, making it in the store on the spot is not considered as concluding a distance contract.
Placing an order in the store using the option to receive it on the spot is a distance contract, thus giving the customer a 14 day right of withdrawal.
Based on Regulation No. 255 adapted by the Cabinet of Ministers of the Republic of Latvia on Clause 22 of the Regulations on Distance Contracts, the Consumer cannot use the right of withdrawal if:
22.3. the item is made to the consumer's instructions or the item is clearly personalized;
22.4. the product is perishable or soon to expire;
22.5. the consumer has opened the packaging of the product, which cannot be returned due to health and hygiene reasons;
22.6. due to its characteristics, the product is irreversibly mixed with other things after delivery.